1. About These Terms
This website is operated by Sweet Eden OPC Pvt Ltd. Throughout the site, the terms “we,” “us,” and “Sweet Eden” refer to the company. By visiting our site and/or purchasing from us, you agree to be bound by these terms.
2. General Information
Company Name: Sweet Eden OPC Pvt Ltd
Brand Name: Sweet Eden
Website: www.sweeteden.in
Support Email: support@sweeteden.in
Phone Number: +91 XXXXX XXXXX
Address: Sweet Eden OPC Pvt Ltd, Near Punit Nagar Crossing, Nigam, Road, Vatva, Ahmedabad, Gujarat 382445
GST Number: XXXXXXX
3. Eligibility
You must be at least 18 years old, or access the site under the supervision of a parent or guardian, to place an order. By placing an order, you confirm that the information you provide is accurate and complete.
4. Products & Food Safety
Sweet Eden sells natural monk fruit sweetener products. Our products are manufactured and labelled in compliance with the Food Safety and Standards Authority of India (FSSAI). Our FSSAI license reference is FSSAI Lic. No. $100xxxxxxxxxxx.
Sweet Eden offers a range of healthy and natural food products. We strive to ensure that all product information displayed on our Website is accurate and up to date. However, we do not warrant that product descriptions, images, or other Website content are completely accurate, error-free, complete, or current.
All products are subject to availability. Sweet Eden reserves the right to limit product quantities, modify product offerings, or discontinue any product at its discretion and without prior notice.
Our products are food items, not medicines. Information on this site is provided for general awareness and is not medical advice.
5. Pricing & Product Information
All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise. We work to display products, colours, and descriptions accurately, but do not warrant that all information is error-free. We reserve the right to correct errors and change prices without prior notice.
6. Orders & Acceptance
Your order constitutes an offer to purchase. We may accept or decline it, and may limit or cancel quantities purchased per person or per order. If we cancel an order after payment has been made, we will refund the amount paid to the original payment method.
7. Payments
Payments are processed securely through our payment partner. We support UPI, cards, net banking, wallets, and Cash on Delivery (COD), where available. COD may be restricted for certain order values or PIN codes to help prevent fraud.
8. Shipping and Delivery
We aim to deliver all orders within the estimated delivery timeframe. However, delivery times may vary due to circumstances beyond our control, including courier delays, weather conditions, public holidays, or other unforeseen events.
We shall not be held responsible for any delay, loss, or disruption caused by third-party courier services or circumstances beyond our reasonable control.
For further information regarding shipping charges, delivery timelines, and applicable terms, please refer to our Shipping Policy.
9. Return, Refund, and Cancellation Policy
As we deal with perishable food products, returns and refunds are accepted only in cases where the product received is damaged or expired.
To process a return or refund claim, customers must provide a mandatory, unedited video recording of the package being opened at the time of delivery. This unboxing video is required as proof for all claims.
All return or refund requests must be submitted within 48 hours of receiving the product. Requests submitted after this period may not be considered.
10. Coupons & Promotions
Discount codes and promotional offers are subject to their own conditions, including minimum order values, validity periods, and usage limits. They may be withdrawn at any time and cannot be combined unless expressly stated.
11. Acceptable Use
- Do not use the site for any unlawful or fraudulent purpose.
- Do not attempt to gain unauthorised access to our systems or data.
- Do not copy, resell, or misuse our content, branding, or product listings.
12. Intellectual Property
All content on this site — including the Sweet Eden name, logo, text, graphics, and images — is our property or that of our licensors and is protected by applicable laws. You may not use it without our written permission.
13. Limitation of Liability
To the maximum extent permitted by law, Sweet Eden shall not be liable for any indirect or consequential loss arising from the use of our site or products. Our total liability for any claim shall not exceed the amount you paid for the relevant order.
14. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.
15. Contact
For any questions about these terms, please contact us at support@sweeteden.in or +91 XXXXX XXXXX.